Open to Data & BI and IT support roles

Maka Kahvand

Data & BI · Application Support · IT Systems

9+ years across business intelligence, data analytics and application support — SQL, Power BI, DAX and structured troubleshooting. Based in Newcastle, NSW with full Australian work rights, and open to relocation within Australia.

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Maka Kahvand

01 Profile

IT and data professional with a broad background spanning business intelligence, data analytics, application and desktop support, and software development across enterprise and public-sector environments. Strongest technical capabilities are SQL, Power BI, Power Query, DAX, data modelling and structured troubleshooting, supported by hands-on experience with Windows, Microsoft 365, Active Directory and networking fundamentals. Earlier software-development experience covers C#/Visual Studio and database-backed business applications. Currently extending into data engineering — data pipelines, Microsoft Fabric and Azure. CompTIA Network+ certified, with postgraduate education in Business Intelligence and Computer Networks.

Target role areas

Data & BI

BI DeveloperData AnalystReporting AnalystJunior / transitional Data Engineering

Application / IT Support

Application SupportDesktop SupportIT SupportBusiness Systems Support

Systems / Infrastructure

Systems SupportJunior InfrastructureNetwork-focused Support

02 Career Map

Time in each role, coloured by discipline. Most recent at the top — the two Golrang rows are one employer, where reporting work was joined by support work from mid‑2023.

  • Data & BI
  • Application / IT support
  • Software development
Table view
Role Organisation Discipline From To Duration
Desktop & application support Golrang Industrial Group Application / IT support Jun 2023 Aug 2026 3 yrs 2 mos
BI, data & reporting Golrang Industrial Group Data & BI Apr 2019 Aug 2026 7 yrs 4 mos
Data Analyst / BI Developer Ministry of Education Data & BI Apr 2019 May 2025 6 yrs 1 mo
Developer / Programmer & Technical Support Behin Afzar Alborz Co. Software development Dec 2016 Apr 2019 2 yrs 4 mos

03 Experience

  1. BI & Data / Desktop & Application Support

    Golrang Industrial Group

    Tehran, IranRemote from 2025
    Apr 2019 — Aug 2026
    • Delivered BI and reporting solutions with SQL, Power Query and Power BI across sales, inventory, distribution and operational data — recurring KPI dashboards, validation, reconciliation and documented reporting logic.
    • Worked with business stakeholders to clarify requirements, investigate data and application issues, and translate operational needs into practical reporting and support outcomes.
    • From Jun 2023, took on broader desktop-support responsibilities across Windows, Microsoft applications, account access and network-related issues, documenting incidents and escalating complex faults.
    • Supported Windows 10/11 upgrades, endpoint tools, user-access controls and Teams / SharePoint rollout activities, contributing to service continuity and more repeatable support processes.
    • From Jul 2025 to Mar 2026, delivered remote application support for enterprise software platforms — triaging login, configuration, access, data and integration issues through to resolution or escalation.
    SQLPower BIPower QueryDAXKPI ReportingWindows 10/11Microsoft 365Active DirectoryTeamsSharePointIncident Triage

  2. Data Analyst / BI Developer

    Ministry of Education

    Public sectorTehran, Iran
    Apr 2019 — May 2025
    • Delivered BI solutions in a large, geographically distributed public-sector education environment, supporting operational and strategic decision-making.
    • Designed reusable SQL and Power Query workflows for multi-source data transformation, validation and consistent KPI reporting, reducing manual reporting effort.
    • Built and maintained Power BI dashboards, semantic models and recurring reporting packs; investigated discrepancies and strengthened reporting documentation and governance.
    • Delivered user support and training to staff with varied technical backgrounds, promoting self-service BI and clear use of trusted information.
    SQL / T-SQLPower BIPower QueryDAXSemantic ModellingData GovernanceUser Training

  3. Developer / Programmer & Technical Support

    Behin Afzar Alborz Co.

    Tehran, Iran
    Dec 2016 — Apr 2019
    • Developed and maintained database-backed desktop business applications in C#, Visual Studio and SQL, across requirements analysis, coding, testing, debugging, deployment and documentation.
    • Supported software installation and implementation, investigated application and data issues, and provided user guidance in internal and customer environments.
    • Provided hands-on support for Windows, software and basic network issues within a software-development environment.
    C#Visual StudioSQLSQLiteSDLCTesting & DebuggingDeployment

04 Technical Capability

Data & BI

SQL / T-SQLPower BIDAXPower QuerySemantic data modellingKPI reportingData transformationValidation & reconciliationData quality

Data Engineering building

Data pipelinesMicrosoft FabricAzure AdministrationPython basics

IT & Application Support

Level 1 & Level 2 troubleshootingIncident triage & escalationBusiness-application supportUser accessTechnical documentation

Microsoft & Desktop

Windows 10 / 11Microsoft 365Active DirectoryTeamsSharePoint

Networking

CompTIA Network+TCP/IPDNSDHCPConnectivity troubleshooting

Software & Databases

C#Visual StudioSQLiteSQL ServerSDLCTesting & debuggingGit / GitHub

Stakeholder & Delivery

Requirements gatheringUser support & trainingCross-functional collaborationDocumentationTechnical & non-technical communication

05 Selected Work

Reporting and support work delivered end to end, plus what is being built next.

Data & BI2019 — 2026

Enterprise Reporting & Data Integration

Sales, inventory, distribution and operational datasets integrated with SQL, Power Query and Power BI to support recurring enterprise reporting, with documented validation and reconciliation.

SQLPower QueryPower BI
Data & BIGolrang

Workforce Analytics

Power BI reporting for headcount, turnover, leave trends and departmental comparisons, with the measures and transformations built in DAX and Power Query.

Power BIDAXPower Query
Public sector2019 — 2025

Public-Sector BI at Scale

Dashboards, semantic models and recurring reporting packs for a large, geographically distributed education environment — with reusable multi-source workflows that cut manual reporting effort.

Semantic ModelsPower BISQLGovernance
IT support2023 — 2026

Windows 10/11 & Microsoft 365 Support

Upgrade and rollout support across endpoints, user-access controls, Teams and SharePoint, with incidents documented and complex faults escalated — aimed at service continuity and repeatable process.

Windows 10/11Microsoft 365Active DirectoryTeamsSharePoint
App support2025 — 2026

Remote Application Support

Remote support for enterprise software platforms over nine months, triaging login, configuration, access, data and integration issues through to resolution or escalation.

Incident TriageAccess & ConfigIntegrationsEscalation
In progressOngoing

Data Engineering Development

Actively building practical skills in data pipelines, Microsoft Fabric and Azure, on top of an established SQL, data-modelling and BI foundation.

Data PipelinesMicrosoft FabricAzurePython

06 Education & Certifications

07 Australia & Availability

08 Contact

Let’s talk about the data.

Open to BI, data analyst, reporting and application-support roles — in Newcastle, across NSW, or relocating within Australia. LinkedIn is the quickest way to reach me.

Connect on LinkedIn /in/mhb-kahvand
kahvand2000@gmail.com +61 493 176 478 Newcastle, NSW